James Lindstrom

IT Professional | System Administrator | Aspiring Developer

More than 6 Years of Experience in System Administration & Technical Support

About Me

I am a dedicated and driven Desktop Analyst with over 6 years of experience in installation, testing, and maintenance of software and hardware systems. I'm passionate about technology, automation, and continuous learning, with expertise in managing both independent and team projects while ensuring seamless operations and customer satisfaction.


Based in Maple Lake, MN, I specialize in tackling complex technical issues head-on, striving to exceed project expectations. When I'm not working, I enjoy persuing hobbies such as backpacking, fishing, 3d printing, and learning new things using my homelab.

Professional Experience

Desk-Side Support

Cetera - St. Cloud, MN
June 2025 - Current Position
  • Provide Advance Support for Cetera Infrastructure and Users/Clients
  • Extensively used Intune, Autopilot, and Microsoft Cloud
  • Managed Users and Devices within AD, Exchange, SCCM, and Intune

IT Help Desk Analyst

MP NEXLEVEL, LLC – Annandale, MN
January 2023 – February 2025
  • Provided Level 1 and Level 2 support for MPNexlevel and API Group Inc., resolving user issues efficiently
  • Spearheaded various IT projects, demonstrating leadership and technical prowess
  • Consistently maintained high customer satisfaction and quick resolution times
  • Engaged in ongoing professional development, working toward advanced certifications

Computer Technician

Synergy Associates, LLC – Medina, MN
May 2021 – January 2023
  • Configured and assembled HPE and Dell server solutions to meet client needs
  • Diagnosed and resolved hardware and software problems swiftly and accurately
  • Played a pivotal role in customer support and internal network management
  • Oversaw high-value warehouse operations, ensuring accurate assembly, testing, and shipping

IT Help Desk

Ridgewater College – Hutchinson, MN
August 2019 – May 2021
  • Managed walk-in helpdesk services, guiding students and addressing various technical issues
  • Developed troubleshooting strategies for printers, cell phones, laptops, servers, and desktops

Electronics Diagnosis/Repair

Walmart – Litchfield, MN
January 2017 – December 2019
  • Diagnosed and repaired customer electronics, ensuring prompt and effective solutions
  • Delivered exceptional customer service, often going above and beyond to resolve technical issues

Technical Skills & Interests

Systems & Networking

Windows 10/11, Windows Server, Active Directory, Intune, Azure, Citrix, VPN, LAN/WAN, TCP/IP, VMware

Tools & Platforms

ServiceNow, Microsoft Project, SharePoint, SQL, AutoCAD, Microsoft Office

Hardware & Support

Desktop Support, Computer Hardware, Software Troubleshooting, Mobile Devices, Printers, A/V Equipment

Low-Level Programming

System Programming, Embedded Development, and Performance Optimization

Automation

Process Automation, Scripting, and Workflow Optimization

3D Modeling

CAD Design, 3D Printing, and Digital Prototyping

Professional Skills

Customer Service, Student Mentorship, Time Management, Configuration Management, Analysis

Certifications & Education

Professional Certifications

CompTIA A+
CompTIA Network+
CCNA
Fortinet NSE4 Network Security Professional
HPE Hybrid IT Solutions V2

Education


Associate's Degree in Information Technology
Ridgewater College – Hutchinson, MN
August 2019 – May 2021

Contact Me

Have any questions? Feel free to reach out!